Emergency Repairs Procedure
FOR ALL AIR CONDITIONING ISSUES:
We receive a high volume of calls reporting problems with air conditioners during the warmer weather.
We would like to take this opportunity to remind everyone that while we are very sympathetic to the inconvenience caused not having a working air conditioner at this time of year, we are working closely with owners and contractors and are doing the best we can to have all issues rectified as a matter of urgency. Unfortunately air conditioning contractors are incredibly busy at this time of the year and will attend to each job/property at their earliest convenience however as property managers we cannot control when a contractor will be available to attend.
We would also like to refer you to the Residential Tenancies Act regarding what is considered urgent repairs. Unfortunately air conditioners are not considered to be an urgent repair and are not required to be rectified within 48 hours as per other essential services. Please make note of examples of essential services and urgent repairs below.
URGENT REPAIRS:
1) ESSENTIAL SERVICES are listed in the Residential Tenancies Regulations 1989 and include repairs to:
- a burst water service,
- gas leaks,
- broken hot water system,
- sewerage leaks or
- dangerous electrical faults.
2) OTHER URGENT REPAIRS are those that are not an essential service, but might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s, e.g.:
- Broken refrigerator or washing machine where these appliances are included in the tenancy.
If you do need to report urgent repairs please contact 9453 1888.
The lessor has 24 hours to take action to contact a suitable repairer and arrange for them to fix the problem if the repair is needed to a defined essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time but the lessor must make an appointment with the repairer to fix the problem. If you are not able to contact the lessor within 24 hours for an essential repair and 48 hours for an urgent repair you can arrange for the repairs to be carried out by a suitably qualified repairer to the minimum extent necessary.
QUALIFIED REPAIRERS:
State Emergency Service (SES) – 13 25 00
Electrical – Bara Electrical – (08) 6206 6899 | email: workorders@baraelectrical.com.au
Plumbing – Mundy’s Plumbing & Gas – 08 9525 1397 | admin@mundysplumbing.com.au
Glazing – Crafty Glass (Adrian) – 0433 307 986
Locksmith – Lighthouse Locksmiths – (08) 9455 3083
General Urgent Maintenance – JTK Property Services Pty Ltd – 0423 880 774
Perth Hills Reptiles Removals – 0402 856 427
DAMAGE TO PROPERTY/BUILDING:
If damage to the property you are renting is caused maliciously by another person please contact your local police station straight away. Please make a note of the report number as your Property Manager may ask for this for insurance purposes.
ELECTRICAL FAULT:
If an electrical fault happens during your tenancy and there are live wires or a fire started by a fault please call the fire department IMMEDIATELY. AIR CONDITIONING FAULTS are not classed as an urgent repair. If your air conditioner does start to leak please DO NOT continue to use it as you will be liable for any subsequent damage.
NO POWER/ELECTRICITY:
Check power board/metre box and confirm all switches are pointed to the “on” position.
Make sure your electricity bill is paid up to date and disconnection hasn’t taken place.
Contact Western Power on 13 13 51 and check if they are aware of any power outages in the area.
If possible, check with a neighbour and confirm if they are experiencing the same issue.
If your lights are working but your power points etc are NOT then please switch off all power points throughout the entire property and unplug all appliances & white goods etc. Once this is done go to your power board/ metre box and make sure all the switches are ‘on’. Then return inside and plug in your appliances one by one. If the power flicks off again then the last appliance plugged in is your offender. Do NOT continue to use this appliance as it is faulty.
NO HOT WATER:
Check power board/metre box and confirm all switches are pointed to the “on” position.
Make sure your electricity or gas bill is paid up to date and disconnection hasn’t taken place and contact supply company check if they aware of any gas outages in the area.
If you have a gas hot water system, please ensure the pilot light is lit at all times. It is a good idea to familiarise yourself with how your system operates early on in the tenancy.
RUNNING TAP/BURST PIPE:
If a washer has given way and your taps are beyond a leak please turn your water off at the mains which is generally located somewhere on your front verge/ nature strip. If a pipe has burst please turn the main water supply off immediately.
GAS LEAK:
If there is an over powering gas smell at a property please locate the main gas supply in the metre box/power board and turn off supply immediately, then contact your gas company.
STORM DAMAGE:
If at any time you experience damage during a storm, please email your property manager or info@stirlingclark.com.au to report it to us for actioning repairs. If the damage is severe and life threatening, please contact the State Emergency Service (SES) on 13 25 00.
LOCKED YOURSELF OUT?
In the event you have locked yourself out you must call a locksmith at your own cost. Professionals Stirling Clark Real Estate is only required to supply you with keys during ‘Normal Business Hours’ Monday to Friday 8.30am to 5pm (not on public holidays).
Office Hours
Monday – Friday 8.30am – 5pm
Saturday CLOSED
*If you need to see your Property Manager, AN APPOINTMENT IS NECESSARY.
Professionals
Stirling Clark Real Estate
Ph. (08) 9453 1888 F. (08) 9453 6020
Shop 31M Hawaiian’s Forrestfield, 20 Strelitzia Ave Forrestfield
PO Box 140 Forrestfield WA 6058
info@stirlingclark.com.au
www.stirlingclark.com.au